Frequently Asked Questions

Q: It's only a small crack. Can I wait to have it repaired?

A: No. You really shouldn't delay. The windshield is an important structural element of your car. If weakened due to damage, it will not provide optimal protection in an accident. Many small chips or surface cracks only affect the outer layer of the windshield, so it can be mended before it gets any worse -- and then is may require more time and money to fix.

Q: What's the difference between glass in a windshield and other window glass?

A: Auto glass is designed and manufactured for optimum safety in the event of a crash. Your windshield is made of laminated safety glass. The side and rear windows are made of tempered glass. Laminated safety glass is two pieces of glass with a layer of vinyl sandwiched between, so it will stay intact in a collision. Tempered glass has been treated to make it much stronger than other glass of the same thickness. If it breaks, it is designed to shatter into small pieces.

Q: Why do I need a certified technician?

A: Because the windshield is part of a car's safety system, repair or replacement work should be done by experienced professionals who are familiar with many different types of vehicles and the best techniques/products to use for a particular job.

Q: What information will I most likely asked, when I call?

A: Have this information available:

• The type of glass damage or problem that you have.
• The year, make and model of your vehicle.
• Explain where you want to have the work done. In shop, pick and deliver service or mobile service?
• Schedule service when it is convenient for you.

Glass Services is conveniently open Monday through Friday from 8am to 5pm

Q: How long will it take to repair/replace my windshield?

A: To repair a small crack or ding (without replacing the entire windshield) takes about 30 minutes. Length of service will vary for a complete windshield replacement, most vehicles' windshields can be replaced and within 3 hours.

Q: What is an original equipment manufacturer (OEM) replacement windshield? Why is it important?

A: An OEM replacement windshield is produced from original equipment-style tooling. This type of windshield will have the same appearance as your car's original windshield and will fit properly in the window frame making your vehicle much safer and the noise and leakage problems much less likely.

Q: What do I have to know about adhesives?

When considering a windshield replacement always ask the facility or even the technician that will be doing the work on your vehicle, "What is the cure time or "Safe Drive Time" of the urethane that will be being used?"

At Glass Services, we use ONLY Sika Tack Cool, which is a 2 hour cure time or "Safe Drive Time". Our technicians have also been certified by the adhesive manufacturers in proper use of adhesives and adhesive primers.

Q: What kind of warranty should I expect?

Glass Services guarantees the work of our certified technicians and offers a written warranty. If there is a problem with the windshield not seating or sealing properly, then Glass Services will take care of it at no cost to you.